Dear Albert, I wanted to take a minute to let you know how satisfied we are with our wicker furniture and the service we received from both you and your freight company. The furniture is exactly as depicted on your website - even the color is exactly what we expected. We were initially hesitant to order furniture on line, however your assurances that the furniture would arrive in Wisconsin in great condition changed our minds - and we are so glad it did! When we decide to buy additional pieces, www.wicker.com will be the only place we shop. Thanks again. We look forward to working with you in the future. Mike and Mary
Appleton, Wisconsin
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Wicker.com is the place to shop, I looked around locally for patio sets and couldn't find what I was looking for. I searched the web and found some that would do, but just wasn't what I really wanted. When I came across wicker.com they offered rich fabrics alone with quality furniture and I placed my order right away. In the process I miss placed my pay check, and had to let wicker.com know. They were very patient with me and worked with me until I was able to make my payment. I haven't received my order yet, but i give wicker.com five stars * * * * * they are the best when it comes to customer service. Wicker.com big in business and big at heart.
Thanks wicker.com Phyllis Kimble
Ville Platte La.
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Dear Albert and Staff,
I want to take a moment to thank you for the highest of service and quality anyone could ask. We received our furniture exactly as we had expected, in the exact time frame and it was of better quality than we could have imagined. The furnishings look absolutely gorgeous in our new beach house and appear to have always belonged in our place.
I also want to thank those who delivered the furniture, we were told these folks were extremely helpful, gracious and very professional. Hats off to a marvelous Staff from start to finish. Dealing with you to purchase all this by Internet was convenient and trouble free. I could not ask for better service!!
Everything was exactly as represented on the web sight, I recommend you highly and expect to have you do our other rooms in the near future. Thanks again and again, Albert!!
Sincerely, Lynn Fisher
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"Our Dining room set arrived today. When I called you a couple of weeks ago, I had no idea, or expectation, that I would be able to find a dining room set my wife would absolutely love. She had been searching for over a year. I just wanted the process over with and hoped I could locate something close. I am sitting here, looking at the dining room and cannot believe, how perfect this is. This is exactly what my wife was searching for. Even better, you made the entire process easy. All I had to do was describe over the phone what she was looking for and within minutes you had pictures of the table in my email.
As a business owner, I know how important customer service is. When someone exceeds my expectations, that is saying a lot. Albert, your professionalism sets the standard as far as I am concerned. I truly appreciate all of your help. The table is perfect. I would recommend you to anyone. The internet shopping experience needs more companies like Wicker.com"
Rick Mays
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"Albert, I couldn't believe it when the wicker desk we ordered from you in Florida online on the weekend showed up at our door in Texas on Wednesday morning! Considering that you had to wait till Monday to process the order at the warehouse, the desk and chair were delivered over a thousand miles in 2+ days! And they look good! Thanks for you help. The whole transaction greatly exceeded our expectations!"
Bob G., Boerne, Texas
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"The furniture arrived quicker than we expected. I think the quality is great and will probably order some more pieces in the future."
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" 02/13/02 Albert, My wife and I just wanted to take a minute to say thank you for the great service and excellent deal. We decided to shop on line for Wicker furniture and we both agreed that your web site was a joy to find. Where most we visited were cluttered and nearly impossible to figure out how to use let alone see photo's and get prices, your site was a breath of fresh air ! Easy to step through and simplistic in design. Extremely user friendly, direct and clear cut. Not to mention the best selection we saw on the Net. That helped us decide where to buy. What made the decision even easier was the lightning fast reply's to our questions through E mail and your friendly helpful advice. Best of all, the Furniture was every bit as good as you explained. We were amazed by your fast delivery and professionally packed goods. Money well spent on an excellent product. The "St. Kitts" set we bought is beautiful in our bedroom and we Thank You and Wicker.com for making us feel comfortable like family and friends. Best Regards, Kent & Donna S. Tampa, Florida "
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"The customer service was extraordinary! The responsiveness of the team was timely and supportive."
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"I can't begin to tell you how much I appreciate the ease of buying from you and the excellent service given. I think this has spoiled me. "
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" I love our Aruba bedroom furniture! It actually looks better than your quality pictures and I like the fact that it's extremely well built and sturdy. The way the drawers are made is excellent. The furniture came quicker than I expected and as I was having the room painted I had to put off delivery 2 days. Your freight company gave extremely good service. He called before he came and I knew when to expect him, which is so considerate. I do hate to sit around all day waiting for a delivery. He also opened the 2 boxes that had a dent but the dents were only on the styrofoam. However, the way it was packed it couldn't have been damaged. I have never had anything shipped to me, even glassware, that was packed as well as your furniture. This was the first time I ordered furniture on the internet and was pleasantly surprised with the quick response, excellent quality, packing, and best of all.....no tax. The delivery fee was lower than tax would have been plus it was much lower than I'm use to. Thank you so much for your help via phone and your excellent service. I have already told several people of your company.
Sincerely, Ann C. Crossett, AR"
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" Dear Albert, We received our new bedroom set on the day we closed escrow. So it was the first furniture brought into the new house. It goes perfectly in our bedroom. This is the first bedroom set we've ever bought, after being married for 23 years, so we're very excited. The drawers glide so smoothly too. Thanks for your help. Lisa and Fred."
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" Hello there, Jeanette is currently on a world cruise but I can tell you that she is delighted with her purchase. I also want to say that I commend you for your wonderful after-sale customer care. Well done! ."
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" "Thanks Albert ! We really Love the Bedroom set. In fact, every day since we got it set up we have said what a great buy and how well made . We Really thank you for all of your help and advice. Great Wicker Bedroom Set. We are very happy to recommend you to our friends. Thanks Again" "
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" "Just wanted to let you know that we received our Order Yesterday. Everything went well and we were very pleased with our entire experience with Wicker.com. The unit is beautiful and is a lovely addition to our bedroom furnishings. Thank you very much for making this an enjoyable experience." "
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"The experience was painfree, really. The furniture is perfect for what we want it for and even more attractive than the "pictures" presented. Thanks for all your help to us and your efforts on our behalf."( Holly, Vail Colorado) "
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"The furniture is beautiful and of better quality than I expected."
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"The website photos depicted a clear picture of the furniture and represented it accurately. It was packaged protectively, yet it was easy to unpack."
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"It was delivered exactly when it was expected. So your freight company was also very focused on customer satisfaction. The scheduler called to confirm the date and time it would be delivered, and the driver notified us that he was on his way and arrived when expected."
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